Bantul SPPG Employee Allegedly Mocks MBG Karo Poisoning Victim, BGN DIY: Empathy Should Come First

The use of terms like "alleged," "indication," or "preliminary information" should be carefully observed until verification and proof are fully completed.

“We must distinguish between giving clarifications, opinions, and assessments about an event. We should avoid making insensitive remarks or exacerbating problems just to comment,” he explained.

BGN DIY issues warning to all ranks

Following the video going viral, Gagat issued warnings to all BGN personnel in DIY.

This warning was directed at all levels from Regional Coordinators, Subdistrict Coordinators, SPPG heads, Nutrition Supervisors, Finance Supervisors, to all field SPPG staff.

They were urged to uphold ethics in communication, especially when using social media.

According to Gagat, any statements made in public arenas can affect public trust in the MBG Program as a whole.

BGN continues efforts to strengthen institutional governance and ensure compliance with the standard operating procedures (SOPs) of SPPG implementation.

“We invite all personnel to show mutual respect. When any of our fellow citizens, beneficiaries, or communities are suspected to be affected by an incident, our first response should be empathy, not judgment. Let every occurrence become a lesson to improve service and enhance prevention,” Gagat further elaborated.

BGN focuses on food safety and service quality

Gagat added that BGN respects ongoing investigations and proof processes concerning any incidents.

He noted the institution’s current focus is ensuring food safety, improving service quality, and preventing similar events from recurring.

These efforts are carried out through consistent SOP application across all levels.

Gagat reiterated that BGN’s duties go beyond food quality provided to the public.

He said that communication and treatment of beneficiaries are also critical components of service.

“We work for the community. Therefore, let's protect not only the quality of the food we provide but also the manner in which we treat and communicate with the public. Sensitivity to circumstances, empathy for those impacted, and mutual respect must become part of our work culture,” he concluded.

Parts of this article were originally published on TribunJogja.com under the title "No Empathy! Bantul SPPG Employee Allegedly Mocks MBG Karo Victims, BGN DIY Issues Stern Warning".