Mobile World Congress 2023: Let’s Talk about Indonesia

Pessimism emerged following the merger, considering the previous data on failed mergers in the telco industry. There was an assumption that the company got downgraded after the merger.

“Amid pessimism and doubts, we have succeeded in exceeding all expectations for 2022. We answered all doubts and gave a positive outlook for Indonesia’s market and the opportunity to grow in the telco industry,” Vikram said.

Also read: Indonesia’s Indosat Inks Deal with Cisco to Improve IoT Connectivity for Business Solutions 

Vikram went on to say that IOH has an ongoing 9-quarter integration plan. The realization of the synergies is currently running very smoothly and has been completed far ahead of the plans. Using the MOCN (Multi Operator Core Network) technology, the company’s network integration is targeted to be completed in the first quarter of 2023.

For the last four consecutive quarters, IOH recorded solid performance both financial and operational. Total revenue increased by 48.9 percent YoY or 31.388,3 billion rupiahs to 46.752,3 billion rupiahs.

Meanwhile, EBITDA was recorded at 19.468,7 billion rupiahs or an increase of 40.2 percent with a 41.6 percent EBITDA margin. Net profit for the year attributable to owners of the parent company was 4.723,4 billion rupiahs, and normalized net profit increased by 76.2 percent YoY.

“The company’s cellular customers increased by 62.5 percent to 102.2 million in 2022,” Vikram said.

Avoiding complexity

For this positive achievement, Vikram did not put focus on the outside. Instead, he focused on the inside. The company embraced simplicity and transparency in its work.

“Our strategy is how our company can commit to be simple and transparent. What we achieve is not through competition but through customer orientation. We thrive on it. The complexity and confusion of our customers

“Our strategy is how to be simple and transparent. What we achieve is not because we compete, but focus on customers. We thrive on it. We stop the complexity and confusion of our customers,” he said.

Amid the merging process, IOH focused on customers, making sure that the customer is king. Therefore, never compromise poor customer service and experience.

“Customers don't care about the merging process of the companies. Serve customers well and this will empower Indonesia," said Vikram.

Empowering Indonesia becomes IOH’s purpose. That is why IOH continues the tradition
Empowering Indonesia then becomes IOH's purpose. That's why IOH continues the tradition of innovation practices carried out by Indosat in its early days in Indonesia.

Vikram believes that empowering Indonesia also means empowering Indosat. With technology, the empowerment activity is carried out through collaboration.