Indonesia’s State Bank BNI to Permanently Close 96 Branch Offices This Year
Indonesia’s state-owned bank, PT Bank Negara Indonesia Tbk or BNI, is planning to relocate and close permanently its 96 branch offices this year as many customers prefer to use digital services.
"(Our banking transactions) can be done through a digital network, so this year we will close about 96 outlets throughout Indonesia,” said BNI director of Services and Networks, Ronny Venir, in a press conference on Thursday, May 6.
Ronny said that the number of BNI customers who bank in branch offices has dropped as nearly 80 percent of the customer transactions are done digitally.
“Only a few consumers who still use a teller. They still visit a branch, perhaps they are non-tech savvy,” said Ronny.
Ronny said that the number of consumers who visit the branches has been decreased. Previously, tellers used to serve 150-200 transactions per day, but now only the decline in transactions at teller outlets had decreased. In the past, tellers used to serve 150-200 transactions, now they only serve 40 percent of it.
Besides, consumers also prefer to use BNI SONIC or BNI self-service opening account program, which allows the consumers to carry out various transactions, including opening a new account.