After "Lapor Pak Purbaya," Suahasil Affirms Ministry of Finance Complaint Channels Remain Open

JAKARTA, KOMPAS.com - The Ministry of Finance (Kemenkeu) has affirmed that its public complaint channels remain open to receive reports concerning issues within the ministry, including taxation as well as customs and excise.

Finance Minister Suahasil Nazara stated that the public can still submit reports to Kemenkeu through various existing channels.

"Various reporting channels remain open. Reports related to taxes are welcomed, as are those related to customs and excise. These two tend to be the majority. General reports to the Ministry of Finance are also accepted," Suahasil said during an APBN KiTA press conference in Jakarta on Friday (18/9/2026).

KOMPAS.com/DEBRINATA RIZKY Finance Minister Suahasil Nazara after attending the handover ceremony for the Minister of Finance position at Kemenkeu on Tuesday (15/9/2026).

This statement came in response to questions about the continuation of the complaint platform previously introduced by Purbaya Yudhi Sadewa under the name "Lapor Pak Purbaya" (Report to Mr. Purbaya).

According to Suahasil, complaints from the public can still be submitted via channels available in each echelon I unit as well as through the overall Kemenkeu platform.

"The channels for reporting anything remain open and will be handled institutionally," he said.

Suahasil added that every incoming report will be reviewed and followed up according to applicable regulations.

He also mentioned the role of the Ministry of Finance’s Inspectorate General in reviewing incoming reports.

"I have an Inspector General whom I've tasked to oversee all incoming reports to understand their nature, and of course, we will follow up in accordance with the rules," Suahasil explained.

KOMPAS.com/DEBRINATA RIZKY Former Finance Minister Purbaya Yudhi Sadewa after the handover ceremony for the Minister of Finance of the Republic of Indonesia at the Ministry of Finance office on Tuesday (15/9/2026).

Originating from "Lapor Pak Purbaya"

Previously, the "Lapor Pak Purbaya" channel was introduced by Purbaya Yudhi Sadewa during his tenure as Finance Minister in October 2025.

The channel was designed to accommodate public complaints regarding tax and customs services. People could submit complaints via WhatsApp messages to a number provided by Kemenkeu.

In an Antara news report dated October 15, 2025, Purbaya said the channel was aimed at the public with complaints related to tax issues, tax officers, customs officers, or other matters involving taxation and customs.

"Previously I promised that complaints related to customs, specifically customs and taxes, can be submitted through 'Lapor Pak Purbaya'," Purbaya said when introducing the service.

He explained at the time that incoming reports would not be immediately acted upon. The Ministry of Finance would first collect and sort the reports to determine which complaints warranted follow-up.

According to him, every report needed to be validated before further processing.