PAM Jaya Offers Bill Discounts to Customers in 10 Jakarta Urban Villages Affected by Drought

JAKARTA, KOMPAS.com - A total of 44,872 PAM Jaya customers in West Jakarta and North Jakarta will receive bill discounts following the temporary suspension of production at the Hutan Kota Water Supply System (SPAM) in Penjaringan, North Jakarta.

PAM Jaya's Commercial & Marketing Vice President Irene Putri stated that the affected customers are spread across 10 urban villages experiencing disrupted clean water availability due to the shutdown of the Hutan Kota Penjaringan Water Treatment Plant (IPA).

The ten urban villages are Kapuk Muara, Kamal Muara, Cengkareng Barat, Cengkareng Timur, Rawa Buaya, Kalideres, Pegadungan, Tegal Alur, Duri Kosambi, and Kamal.

PAM Jaya has prepared compensation totaling approximately Rp 555 million for these tens of thousands of customers.

"We are providing compensation to 44,872 affected customers across 10 kelurahan, with a total amount reaching Rp 555 million," Irene said during a press conference at the PAM Jaya Building, Central Jakarta, on Friday (18/9/2026).

Discounts to Be Applied Next Month

Not all impacted customers will automatically receive compensation. PAM Jaya sets eligibility criteria, targeting household customers classified as very simple and simple groups, specifically groups 2A1 and 2A2.

The compensation will be in the form of a 10 percent discount on their next bill, with a minimum amount of Rp 10,000 and a maximum of Rp 50,000.

The discount will not appear on the September bill but will be applied to the October 2026 statement.

“This compensation will be applied to the following month’s bill. Since it is currently September, it will reflect on the October bill,” Irene explained.

Hutan Kota SPAM Production Halted

The halt in Hutan Kota SPAM production followed a decline in raw water quality sourced from the Angke River.

PAM Jaya’s Technical Director Santika explained that the situation is linked to a prolonged dry season, which caused the Angke River’s water level to drop. As the water level receded, seawater intruded into the river — the raw water source for the Hutan Kota SPAM.

Consequently, the Total Dissolved Solids (TDS) concentration in the Angke River rose to approximately 10,000 ppm over the past one to two weeks.

This figure far exceeds the limit stipulated in the Ministry of Health Regulation Number 2 of 2023, which is 300 ppm.

“Because the TDS has reached 10,000, while the Permenkes standard is 300, we instructed the operator to halt production since it no longer meets standards,” Santika said.

The Hutan Kota SPAM has a production capacity of around 310 liters per second.